Return, Refund Policy And Cancellation
Return Policy
We accept returns within 14 days of the delivery date.
To qualify for a return, the item must be unused, unworn, in its original condition, with all tags attached, and returned in its original packaging. A receipt or proof of purchase is also required.
How to Start a Return;
To request a return, please email us at info@trulydecorative.com.
Do not send any items back until your return request has been approved. Once approved, we will provide our return instructions and return address. Please note that our return address is different from our shipping address. We are unable to accept or process returns that are sent without prior authorization.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided they have not entered the shipping process. Approved cancellations are subject to a 15% cancellation fee.
Once an order has been processed for shipment, it can no longer be canceled.
Non-Returnable Items
The following items are not eligible for return:
- Sale items
- Gift cards
Exchanges
Exchanges are accepted within 72 hours (3 days) of the delivery confirmation provided by the shipping carrier.
To qualify for an exchange, the item must be unused, in new condition, and returned in its original packaging. Customers are responsible for all shipping costs associated with exchanges.
Refunds
Once we receive your return, it will be inspected to ensure it meets our return requirements. We will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please note that all approved returns are subject to a 50% restocking fee, which will be deducted from the refund amount.
Depending on your bank or credit card provider, it may take several business days for the refund to appear in your account. If you have not received your refund within 10 days after receiving confirmation that it was approved, please contact us at info@trulydecorative.com.